Email us a info@sole-os-sandals.com with any damaged or defective items and someone from Sole-O’s will contact you within 48 hours; excluding weekends and/or holidays.

• Contact Information

  • How do I contact Sole-O’s?

• My Account

  • How do I create an account?
  • How do I edit my account information?
  • What if I forget my password?

• Order Status

  • How do I track my order?
  • What if an item is missing from my order?
  • When will my order ship?

• Pricing and Billing

  • What are my payment options?
  • What if I have questions on my charges?
  • When will my credit card be charged?
  • Will I be charged sales tax?

• Returns

  • How do I report damaged or defective products?
  • How do I return product?
  • What if I refuse a package?
  • What is Sole-O’s return policy?
  • When will Sole-O’s credit me for returns?

• Security and Privacy

  • What information does Sole-O’s collect from customers?

• Shipping

  • Does Sole-O’s ship to my country?
  • How much will shipping cost?
  • What are my delivery options?