General Terms

All products sold by Sole-O LLC are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice.

For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to Sole-O’s, LLC within 24 hours. All packages will be shipped the following business day. Because of the nature of the Internet, online ordering your purchase from Sole-O LLC acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Refund Policy

Within 30 days of your purchase, if for any reason you are not completely satisfied with any product  that you purchase from Sole-O’s, we will refund you 100% of the sales price.

Return Merchandise Authorization (RMA) Policy

• All order changes or cancellations should be reported prior to shipping by phone to 864-981-1757. Email is not accepted.
• All products may be returned for a replacement or a complete refund.
• Defective return does not include returns for incompatibility.
• Sole-O’s, LLC reserves the right to replace defective parts or to issue a refund if Sole-O LLC sees fit.
• All refunds after one week from the time item is received will be of the original value or the current market price, whichever is less.
• There will be no refund for shipping under any circumstances.
• All products, unless otherwise stated, are covered for thirty (30) days, we will refund or replace, any product that is deemed defective.
• All returns require prior authorization and must be returned in the original packing and a copy of original purchase invoice. To request a Return Merchandise Authorization, call (864-981-1757), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM EST Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.

State and Provincial Law Rights

Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.

RMA Policy

• We can only accept unaltered product and labeling for return within 7 days of the purchase date. Defective merchandise may be exchanged for the same item.
• All returned products must be accompanied by a Return Merchandise Authorization (RMA) number. We do not accept returns without an RMA. To obtain an RMA, send us an email at info@sole-os sandals.com.
• Please include the following information in your email:

• Full name of purchaser (i.e., name of buyer)
• E-mail address used to place order (i.e., johndoe@gmail.com)
• Your order number If the product is opened or unopened Reason for return
• If the product is defective or damaged, please tell us if you want an exchange for the same product
• Once you have an RMA, ship the product back to us.  You’ll need to cover the cost of shipping, unless given alternative instruction from an authorized Returns Representative. Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise.
• When your return has been received and processed, we will credit your account or we’ll replace the defective items. Any items marked “Back-ordered” are temporarily out of stock. We will ship them to you immediately when they are available.

Back-order Policy

If you order an out-of-stock items from us, we will email you when we expect that product to be available. You will be among the first to receive the item. Sole-O LLC will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to info@sole-os-sandals.com and we will change it for you.