If you forget your password a new one will be assigned to you.  In order to get a new password use the following steps:

1. Click the Sign In link located in the upper right corner of each page of this website.
2. Click on the Forgot your password? link.
3. Enter the e-mail address associated with your account.
4. Your new password will be sent to the e-mail address associated with your account.

• Contact Information

  • How do I contact Sole-O’s?

• My Account

  • How do I create an account?
  • How do I edit my account information?
  • What if I forget my password?

• Order Status

  • How do I track my order?
  • What if an item is missing from my order?
  • When will my order ship?

• Pricing and Billing

  • What are my payment options?
  • What if I have questions on my charges?
  • When will my credit card be charged?
  • Will I be charged sales tax?

• Returns

  • How do I report damaged or defective products?
  • How do I return product?
  • What if I refuse a package?
  • What is Sole-O’s return policy?
  • When will Sole-O’s credit me for returns?

• Security and Privacy

  • What information does Sole-O’s collect from customers?

• Shipping

  • Does Sole-O’s ship to my country?
  • How much will shipping cost?
  • What are my delivery options?